Legal information
Complaints policy
Last updated: May 2026. Draft for review; replace placeholders before publication.
We take complaints seriously and aim to respond fairly and promptly.
How to complain
Send a written complaint to hello@maialbania.com with details, dates, and supporting documents. Serious safeguarding concerns are prioritised.
Process
We acknowledge receipt, assign a contact person, investigate, and provide an outcome. Escalation paths depend on the nature of the complaint and your contract.
This text is general information for the website. It does not replace individual legal advice. Company registration details (NIPT, license numbers, certificates) must be inserted by MaiAlbania before relying on these pages in production.